If you have any other questions that we were unable to provide here, or would like to speak with us directly, please feel free to contact us.
General
How do I install?
Please refer to our technical resources for all installation instructions.
Is the 22 System cUL listed?
Yes, 22 System is CE compliant and cUL listed. 22 System is designed following UL standards 498 and 514D and the National Electrical Code (NEC 2020, NFPA 70).
Please view our 22 System cUL certificate here.
Does each 22 System outlet require its own branch circuit?
Yes. The branch circuit wiring that supplies each device consists of a separate nonmetallic cable assembly originating outside the box, or conductors in a nonmetallic raceway, all of which originate outside the box. Other than connecting to a single device, the conductors must not be spliced in the box or continued to another device. No other wiring shall enter the box.
What surfaces/materials can I install the 22 System into?
Any surface; from drywall to millwork, stone, tile, glass, etc. We offer two assembly options, one appropriate for drywall and one appropriate for all other surfaces.
What colour options do you offer?
We offer white, black, almond and grey. View colour options
Are your outlets tamper resistant?
Yes, 22 System outlets are tamper resistant and bear the "TR" marking on the outlet face.
What type of device box should I use?
Standard depth nonmetallic device boxes are compatible with 22 System mounting plates. Device boxes must have two screw holes (one at the top and one at the bottom) in the middle plane from the two edges. The spacing between these two screw holes should be 83 mm (+/- 0.5 mm).
Products
Which depth do I choose for installation into alternate material?
Please see our Alternate Device Depth Selection Guide to determine which option would work best for your individual site needs.
Do you have a GFI/GFCI outlet?
While we do not offer a GFCI outlet, code can be reached by using our TR outlet in conjunction with an independently sourced GFCI remotely installed in the panel. Please consult with a certified electrician for more information.
Do I need a removal tool?
Yes, a 22 System Tool is required for all 22 System installations to access the device box wiring. Our 22.1 removal tool is compatible with all device depths.
Can I combine a line voltage and a low voltage device on the same mounting plate?
You can mix the devices as long as your non-metallic device box is equipped with a “permanent barrier” or listed divider. The raceway system to access the device box should also be separated. For more information please refer to the National Electric Code (NEC 2008: Article 800.133 Exception #1 and Article 620.36).
What do I use your 22.3.6 Keypad Control for?
This is a minimalist keypad replacement for your home automation system. It communicates any function you program your system to perform through a simple CAT5 cable.
Do you have a dimmer?
While we do not offer a dimmer at this time, our 22.3.6 keypad can be programmed to control the dimming function in conjunction with a smart home system.
Ordering
What is the lead time?
From receipt of payment in full, please allow 2-4 business days of production lead time prior to shipping.
What is the shipping time?
Once an order has been dispatched from the 22 System warehouse in Vancouver, BC, standard orders should arrive within 3-5 business days. Expedited shipping is 1-2 business days.
What is your return policy?
Visit our returns page here.
Can I change or update my order once it's been placed?
We are unable to revise orders once they have been placed. Orders are processed immediately after they are placed ensure they arrive as quickly as possible. If you need to revise or cancel your order, please reach out to us as soon as possible at service@22system.com and we will do our best to assist you (M-F 9am-4pm PST).
Warranty
What is the warranty on 22 system parts?
We offer a one year warranty from the date of original shipment.